Online Engagement Manager, Solve

Cambridge, MA

Solve is a new initiative from MIT aimed at developing and implementing real and lasting solutions to the world’s greatest challenges— from education and health to energy and inequality.

Joining the Solve team offers the chance to play a leading role in defining this cutting-edge and diverse community. Solve brings together technologists and researchers, social entrepreneurs and business leaders, policy makers, change agents, and activists, from across the globe to work on specific actionable challenges. Solve then creates partnerships to fund and implement the best solutions.

Solve’s Online Engagement Manager will play a key role in building Solve’s online community and presence. Spearheading the development of Solve’s digital platform and social media, the manager will set up and grow an active online community with the capability to crowdsource solutions for specific global challenges. This is an exciting opportunity for an individual who is not afraid to roll up their sleeves and build a movement to address the biggest issues of our time. The Online Engagement Manager will report directly to the Content and Digital Director of Solve. This is a full-time position, located in Cambridge, MA.

Responsibilities Include:

  • Strategy Input
    • Work with the Content and Digital Director and other stakeholders to set the overall strategy for Solve’s digital community and presence.
  • Management and Oversight
    • Set timelines and requirements for all digital and social media assets, and oversee delivery of all materials with very high standard of excellence
    • Work collaboratively with MIT Technology Review departments and other MIT communication channels including Marketing, Art, Product Development and Editorial for materials that require input or support
    • Oversee consultants, interns, and any outside providers as regards digital assets
    • Negotiate consultant and outside provider contracts
  • Branding
    • Reflect Solve branding standards including guidelines, logos, and core marketing into Solve’s digital presence
  • Community Building
    • Manage online and social media campaigns for each new challenge launch
    • Prepare live plans and partner guides to drive social media engagement during new challenge launches, voting on solutions, and Solve events
    • Develop community engagement across social media:
      • Grow Solve’s own social media channels and audiences
      • Create outreach to digital influencers and partner organizations
      • Spark organic discussion of the challenges and solutions online and on social media
    • Within the new website, foster the ability for discussion on challenges and proposed solutions
    • Build an email program to drive continued community engagement
  • Online Content and Marketing
    • Work with the Content and Digital Director to develop content and marketing strategy across digital platforms
    • Project manage all digital content production whether marketing language, social media, blog posts, website copy, or community communications
    • Manage outside videographers to produce videos for release online and on social media
    • Create and manage online media partnerships
    • Working with Partnerships team, develop and manage sponsored content offering for digital platforms
    • Write and/or edit content as needed
    • As needed, manager other marketing, press and communication tasks
  • Website and Digital Assets
    • Work with the Director of Content & Digital Director to set the strategy for website design and development, taking into account stakeholder and user needs
    • Manage relationship with 3rd party web design/development team, as well as timelines, budget, planning and phases for launch, ensuring high quality, on budget, on time delivery of website
    • Once website is designed, oversee regular update and maintenance with internal Technology Review web development team to ensure online solutions for Solve are easily maintained
  • Results
    • Demonstrate progress by tracking website and social media analytics for the team
    • Show how Solve’s digital strategy impacts awareness and action on the challenges


  • Minimum 5 years’ experience spanning digital and online engagement
  • At least 2 years’ experience managing staff and consultants and overseeing third party providers
  • Experience in start-up and/or social impact environment preferred
  • Proven ability to lead online content strategy and website design or re-design preferred
  • Proven ability to effectively manage vendor relationships and meet budget goals
  • Track record of managing digital campaigns and growing national and global communities online
  • Experience with data and social media analytics preferred
  • Highly developed organizational skills
  • Ability to work in a fast-paced, ever-changing environment, handling projects simultaneously
  • Ability to prioritize and plan work in an efficient manner to meet deadlines
  • Must be flexible and able to work independently, take initiative and anticipate needs
  • Bachelor’s degree required

To apply: please visit, job ID #14553. No phone calls or recruiters, please.