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Using chatbots to help people avoid legal fees.
Our tendency to become emotionally attached to chatbots could be exploited by companies seeking a profit.
Facebook is quietly trying to develop the most useful virtual assistant ever, in a project that illustrates the current limitations of artificial intelligence.
Chatbots have never been able to empathize. That looks set to change, thanks to a Chinese team that has built a chatbot capable of conveying specific emotions.
A startup gives chatbots and virtual assistants realistic facial expressions and the ability to read yours.
From algorithms that spread fake news to glowing plants that don’t glow, here are our picks for the worst technologies of the year.
Virtual assistants that can read social cues and nonverbal signals are less jarring—and surprisingly persuasive.
A virtual assistant that can tell you’re frustrated can slow down and help you out.
Chatbots are being prepped to take over many administrative tasks.
Kasisto’s AI platform is powering a mobile-only bank in India, where chatbots handle all consumer requests.